Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure security, and comply with Australian regulatory requirements. By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. Last updated: January 22, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. They contain information that helps us recognise you on subsequent visits and remember your preferences. Beyond traditional cookies, we also use similar tracking technologies including web beacons, pixel tags, and local storage mechanisms to monitor user behaviour and improve our services. These technologies are essential for maintaining a secure and personalised gaming environment for all Australian players.
2. Types of Cookies We Use
Our platform utilises four primary categories of cookies, each serving distinct functions within our gaming ecosystem. The following table provides comprehensive details about each cookie type, its purpose, and duration:
| Cookie Type | Purpose | Duration | Description |
|---|---|---|---|
| Essential/Necessary | Authentication, security, compliance | Session or 12 months | Required for login, account verification, fraud prevention, and regulatory compliance with Australian gambling laws |
| Functional | User preferences, site navigation | 12 months | Remember your language settings, game preferences, betting limits, and gameplay history for enhanced user experience |
| Analytical | Performance tracking, usage statistics | 24 months | Monitor website performance, identify technical issues, track player engagement metrics, and optimise platform functionality |
| Marketing | Promotional content, targeted advertising | 13 months | Deliver personalised promotional offers, track campaign effectiveness, and manage responsible gambling messaging |
3. Specific Cookies Used by Our Platform
Our gaming website deploys numerous specific cookies to maintain optimal functionality. Essential cookies include session identifiers for user authentication, CSRF protection tokens for security verification, and responsible gambling limit indicators. Functional cookies store your preferred game categories, bet denominations, and notification preferences. Analytical cookies track page load times, feature usage patterns, and navigation flows using Google Analytics and similar services. Marketing cookies monitor promotional campaign performance and deliver targeted bonus offers in compliance with Australian advertising standards.
4. Third-Party Cookies and External Services
We partner with carefully selected third-party service providers who may set their own cookies on your device. These include payment processors for secure transaction handling, customer support platforms for player assistance, and marketing analytics services for campaign optimisation. Third-party cookies allow external partners to analyse your interactions with their services while respecting Australian privacy standards. We do not sell your personal data to third parties, and all external partners must comply with Australian Consumer Law and Privacy Act 1988 requirements. You have the right to review and object to third-party cookie usage at any time.
5. Managing Your Cookie Preferences
Our platform provides comprehensive cookie management tools accessible through your account settings. Upon your first visit, you will receive a cookie consent banner allowing you to accept, reject, or customise cookie categories. You may modify your preferences at any time by navigating to Settings > Privacy > Cookie Preferences. Essential cookies cannot be disabled as they are required for legal compliance and account security. However, you have complete control over functional, analytical, and marketing cookies. We recommend retaining functional cookies to enjoy personalised gaming features and responsible gambling protections.
6. Browser-Level Cookie Control Instructions
You can manage cookies directly through your web browser settings. Different browsers offer varying levels of cookie control:
- Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data > manage exceptions or block all cookies
- Mozilla Firefox: Preferences > Privacy & Security > Cookies and Site Data > adjust permission levels
- Apple Safari: Preferences > Privacy > Cookies and Website Data > manage stored data
- Microsoft Edge: Settings > Privacy, Search, and Services > Cookies and Other Site Data > customise preferences
- Opera Browser: Settings > Advanced > Privacy & Security > Cookies > control cookie settings
Please note that disabling cookies may restrict certain platform features, prevent account access, or disable responsible gambling tools designed to protect your wellbeing.
7. Responsible Gambling and Cookie Usage
We utilise cookies to support our responsible gambling commitment. Cookies help us implement your self-exclusion requests, track deposit limits you have set, monitor session duration notifications, and remind you of your gambling expenditure. Analytical cookies identify patterns that may indicate problem gambling behaviour, enabling our support team to proactively offer assistance. Disabling these protective cookies may prevent us from monitoring your account for warning signs and delivering timely responsible gambling interventions.
8. Your Privacy Rights and Data Protection
Under the Australian Privacy Act 1988 and our commitment to user protection, you have the following rights regarding cookie-related data:
- Right to access information collected through cookies and tracking technologies
- Right to request deletion of non-essential cookie data
- Right to withdraw consent for non-essential cookies at any time
- Right to object to profiling based on cookie-derived behavioural data
- Right to receive notification if cookie policies change substantially
- Right to lodge privacy complaints with the Office of the Australian Information Commissioner
We process cookie data only for legitimate purposes consistent with Australian regulatory frameworks and your informed consent.
9. Policy Changes and Contact Information
We may update this Cookie Policy periodically to reflect technological changes, new regulatory requirements, or enhanced security measures. Substantial amendments will be communicated via email notification to registered account holders at least fourteen days before implementation. Your continued website use following policy updates constitutes acceptance of revised terms. For questions regarding our cookie practices, privacy concerns, or to exercise your data protection rights, please contact our Privacy Officer at [email protected] or visit our dedicated player support centre. We commit to responding to all privacy inquiries within ten business days in accordance with Australian Privacy Act obligations.